About
mod_com_amd is a commercial module used to analyze call progress and identify if it was answered by a human or a machine.
Introduction
provides a licensed commercial Answering Machine Detection module. A key technology for autodialers is the ability to detect live human pickup and answering machine. Since there is no indication/hardware signal when a call is answered by an answering machine or voicemail system, autodialer systems have to analyze incoming audio in order to make a prediction. Currently, there is no algorithm that can achieve 100% accuracy.
Getting Licenses
All purchases must be done through our billing system. Go to https://endor.freeswitch.com/cart.php?gid=15, click on the top right menu called Account and then on Register.
After registering, go to login page at https://endor.freeswitch.com/cart.php?gid=15 and provide your credentials. Once logged in the system, you'll see a menu on top of the page called Products, click and then click on Order New Products. Direct link is https://endor.freeswitch.com/cart.php?a=confproduct&i=0.
On the cart page, scroll down your screen and you'll see AMD product description. Click on the Order Now button. Direct link is https://endor.freeswitch.com/cart.php?a=confproduct&i=1
On the next screen you need to type how many licenses you need. A license is needed for each created channel that you need to activate the detection. If you have 5 simultaneous calls and want to detect who's answering you'll need 5 ports/channels. Click on Add to Cart after selecting the number of licenses.
If you need to activate licenses for different servers you need to buy them separately. For example, if you need 5 licenses to server A and more 10 to server B, add 5 licenses to the cart and then add 10 more again, you'll receive two activation codes, one for each server. |
Now you can proceed to payment, and the end of the page there's a Complete Order button. The payment method is PayPal, if you don't have paypal account please proceed to PayPal's registration page and follow the instructions.
After the payment, PayPal will notify billing system about the new payment and the license(s) will be sent to your email. This process takes a few minutes, if you do not receive the email in a few minutes please contact us at consulting@freewitch.org or at #freeswitch at irc.freenode.net. For more information on how to contact us please visit IRC page.
Installing
Updated Instructions for FreeSWITCH 1.8
Install the package
apt-get install freeswitch-mod-com-amd |
Uncomment or create in autoload_configs/modules.conf.xml
<load module="mod_com_amd"/> |
Validate license
freeswitch-license-validator freeswitch product licencing tool You will require one or more sales codes to activate licences Enter a sales code, or a blank line to end: 0abd19753bf28fbb88a5d74 Enter a sales code, or a blank line to end: Sales codes to be activated: 0abd19753bf28fbb88a5d74 OK (Y/N)? y Success. The file licences.zip contains valid licences. Unzip this to /etc/freeswitch/ |
Unzip the key
unzip licences.zip Archive: licences.zip inflating: 0abd19753bf28fbb88a5d74.conf |
Copy key to /etc/freeswitch (do not put the zip file in there)
cp 0abd19753bf28fbb88a5d74.conf /etc/freeswitch |
Shutdown freeswitch
systemctl stop freeswitch |
Start license server
freeswitch-license-server Scanning /etc/freeswitch/0abd19753bf28fbb88a5d7.conf for licences Purchase code 0abd19753bf28fbb88a5d74 10 channels of AMD |
Start freeswitch again
systemctl start freeswitch |
Check that amd is communicating with license server
fs_cli -x amd_info Success checking AMD/0 AMD license available => 10 AMD license allocated => 0 |
Do some testing in dialplan. Download test wav file Answering_Machine.wav.
<extension name="amd_test" continue="false">
<condition field="destination_number" expression="^(amd|263)$"/>
<condition field="${amd_available()}" expression="true">
<!-- alternate way of checking channel availability -->
<!--<condition field="${regex ${amd_info}|available => 0}" expression="false">-->
<!-- <action application="set" data="media_bug_answer_req=true"/> -->
<action application="set" data="amd_execute_on_machine=transfer machine_found XML default"/>
<action application="set" data="amd_execute_on_person=transfer person_found XML default"/>
<action application="set" data="amd_execute_on_unsure=transfer amd_unsure XML default"/>
<!-- <action application="set" data="api_on_answer=uuid_displace ${uuid} start ${sounds_dir}/Answering_Machine.wav 0 mr"/> -->
<action application="answer"/>
<action application="voice_start"/>
<action application="playback" data="silence_stream://100,1000"/>
<action application="playback" data="tone_stream://(2000,4000,440,480)"/>
<!-- <action application="waitforresult" data="ivr/ivr-one_moment_please.wav"/> -->
<!-- <action application="waitforresult"/> -->
<!-- <action application="sleep" data="200"/> -->
<!-- <action application="playback" data="tone_stream://%(200,100,500,400,300,50,25);loops=2"/> -->
<action application="sleep" data="20000"/>
<!-- <action application="log" data="CRIT AMD Result is => ${amd_status} => ${amd_result}"/> -->
<action application="hangup"/>
<anti-action application="playback" data="${sounds_dir}/All_Circuits_Busy.mp3"/>
<anti-action application="hangup"/>
</condition>
</extension>
<extension name="Found Machine">
<condition field="destination_number" expression="^(machine_found)$">
<action application="playback" data="ivr/ivr-welcome_to_freeswitch.wav"/>
<action application="log" data="CRIT AMD result is => ${amd_status} and AMD Status is => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="Found Person">
<condition field="destination_number" expression="^(person_found)$">
<action application="playback" data="misc/if_you_are_this_person.wav"/>
<action application="log" data="CRIT AMD result is => ${amd_status} and AMD Status is => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="AMD Unsure">
<condition field="destination_number" expression="^(amd_unsure)$">
<action application="playback" data="misc/error.wav"/>
<action application="log" data="CRIT AMD result is => ${amd_status} and AMD Status is => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension> |
Checking for available license
This is the preferred method for checking channel availability <condition field="${amd_available()}" expression="true"> or you can see if license are available by checking a regex against zero using the amd_info api <condition field="${regex ${amd_info}|available => 0}" expression="false"> if regex is false, then proceed with amd usage, else if true, do anti actions to notify customer with a custom sound file <anti-action application="playback" data="${sounds_dir}/All_Circuits_Busy.mp3"/> Notes on the parenthesis "()": example for "false" when channels are available for use: CORRECT USAGE DIALPLAN: without the parens, yields PASS: <condition field="${regex ${amd_info}|available => 0}" expression="false"> INCORRECT USAGE: Dialplan with the parens, yields -ERR: example for "true" when all channels are currently in use CORRECT USAGE ESL: with the parens |
Older Instructions for Freeswitch 1.6
We have packaged our commercial modules into a single installer, All products currently offered (mod_com_amd, mod_com_g729, mod_com_g719, mod_com_g728) are all installed and take up very little space.
cd /tmp wget http://files.freeswitch.org/amd/fs-latest-installer chmod +x fs-latest-installer ./fs-latest-installer |
This will guide you thru some installation steps. We try to detect the most common places your installation may be located, If we can't detect it then we will prompt for information about where your
is installed. You can optionally you can provide the data as arguments to the fs-latest-installer binary:
./fs-latest-installer <bin_path> <mods_path> <config_path> |
Once you accept the EULA, you'll see output similar to this:
Thank You! Running Installer Stopping license server Installing new license server Installing new FreeSWITCH module Installing activation utility Creating license directory Running ldconfig... Cleaning up... Now you can activate your product license(s) by running /usr/local/freeswitch/bin/validator Thank you Done. |
Once complete you'll need to activate your licenses using the validator outlined in the installation completion/thank you message. You'll use the same validator application for any of our commercial products that are available from our online store.
Once you start the validator you'll see output similar to this:
freeswitch product licencing tool You will require one or more sales codes to activate licences Enter a sales code, or a blank line to end: 8c87ca579c46258a5e2ee9f98ca3f93ca4752d26 Enter a sales code, or a blank line to end: Sales codes to be activated: 8c87ca579c46258a5e2ee9f98ca3f93ca4752d26 OK (Y/N)? Y Success. The file licences.zip contains valid licences. Unzip this to /etc/freeswitch/ |
The resulting licences.zip will be in the current working directory, Unzip and copy the .conf files into /etc/freeswitch:
unzip licences.zip Archive: licences.zip inflating: 8c87ca579c46258a5e2ee9f98ca3f93ca4752d26.conf cp 8c87ca579c46258a5e2ee9f98ca3f93ca4752d26.conf /etc/freeswitch |
/etc/freeswitch is a hard coded path the freeswitch_license_server will auto-scan up restart... You MUST put your <HEX>.conf file in /etc/freeswitch regardless of where you've installed FreeSWITCH. |
To make the license process aware of your new licenses please run:
pkill -HUP freeswitch_licence_server |
This will make the license server rescan the directory adding any additional licenses to your list of resources its capable of licensing. We just activated a license for mod_com_amd which when loading the module will look like this:
2014-05-28 09:51:52.344344 [INFO] mod_enum.c:880 ENUM Reloaded 2014-05-28 09:51:52.344344 [INFO] switch_time.c:1369 Timezone reloaded 530 definitions 2014-05-28 09:51:52.344344 [INFO] mod_com_amd.c:749 AMD license count => 20 2014-05-28 09:51:52.344344 [CONSOLE] switch_loadable_module.c:1466 Successfully Loaded [mod_com_amd] 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:269 Adding Application 'waitforresult' 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:269 Adding Application 'voice_start' 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:269 Adding Application 'voice_stop' 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:315 Adding API Function 'amd_count' 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:315 Adding API Function 'amd_available' 2014-05-28 09:51:52.344344 [NOTICE] switch_loadable_module.c:315 Adding API Function 'amd_info' freeswitch@internal> amd_info AMD license available => 20 AMD license allocated => 0 freeswitch@internal> amd_available true freeswitch@internal> amd_count 20 |
As you can see its seeing the licenses that were just installed, you can use the various api calls registered to manage your licenses.
Default Configuration
The default mod_com_amd configuration will be suitable in most cases, but if you need to tweak the configuration go to /usr/local/freeswitch/conf/autoload_configs and open amd.conf.xml:
<configuration name="amd.conf" description="AMD Configuration">
<!-- AMD -->
<settings>
<!-- silent_threshold: The level of volume to consider talking or not talking, same scale as used in mod_conference -->
<param name="silent_threshold" value="256"/>
<!-- silent_initial: Time in ms for there to be silence after answer in order to result in "silent-initial" with status of person -->
<param name="silent_initial" value="4500"/>
<!-- silent_after_intro: Time in ms after an initial non silent greeting in order to result in silent-after-intro with status of person -->
<param name="silent_after_intro" value="1000"/>
<!-- silent_max_session: Time in ms of total silence before we allow detection to complete -->
<param name="silent_max_session" value="200"/>
<!-- noise_max_intro: Time in ms length of initial intro over which in order to result in max-intro with status of person -->
<param name="noise_max_intro" value="1250"/>
<!-- noise_min_length: Time in ms minimum to be considered a word -->
<param name="noise_min_length" value="120"/>
<!-- noise_inter_silence: Time in ms of silence to be considered a word break -->
<param name="noise_inter_silence" value="30"/>
<!-- noise_max_count: If we have more than this many noise hits (words) result will be "max-count" with status of machine -->
<param name="noise_max_count" value="6"/>
<!-- total_analysis_time: total time in ms that we will try to analyze a call -->
<param name="total_analysis_time" value="5000"/>
<!-- debug: set to 1 to get more debug information -->
<param name="debug" value="1"/>
</settings>
</configuration> |
Overriding Config Values via Dialplan
<action application="voice_start" data="silent_threshold=96,
silent_initial=3500,
silent_after_intro=1500,
silent_max_session=200,
noise_max_intro=2250,
noise_min_length=175,
noise_inter_silence=50,
noise_max_count=10,
total_analysis_time=5000,
debug=1"/> |
Examples
Let's figure out how can we use the mod_com_amd.
XML Dialplan Example
The first way you can use mod_com_amd is from the xml dialplan. When the module is loaded, three application are created:
- voice_start
- voice_stop
- waitforresult
Let's build a dialplan that when the call gets answered by a machine one message gets delivered to the voicemail:
<extension name="amd_example" continue="false">
<condition field="destination_number" expression="^5551212$">
<action application="set" data="media_bug_answer_req=true"/>
<action application="set" data="amd_execute_on_machine=transfer machine_detected XML default"/>
<action application="voice_start"/>
<action application="playback" data="/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav"/>
<action application="playback" data="/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav"/>
<action application="playback" data="/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav"/>
<action application="playback" data="/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav"/>
<action application="info"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="Found machine">
<condition field="destination_number" expression="^(machine_detected)$">
<action application="wait_for_silence" data="300 30 5 25000"/>
<action application="sleep" data="8000"/>
<action application="playback" data="/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav"/>
<action application="info"/>
<action application="hangup"/>
</condition>
</extension> |
Pay attention to the variable amd_execute_on_machine and the application voice_start.
When the call gets answered will route it to extension "amd_example". This extension will set the variable amd_execute_on_machine, which will transfer the call to destination "machine_detected" at context "default" if the call gets answered by a machine, otherwise the playback actions will get executed (dialplan lines 6, 7, 8 and 9).
If a machine answers this call, it'll be transfered to our next extension, machine_detected, which can be useful when you want to leave message in the customer voicemail, in this case you can use the application wait_for_silence to wait the end of voicemail initial greeting and then leave your message.
mod_com_amd sets a variable called "amd_status" and his value can be "human" or "machine". You can see the value with the "info" application (dialplan line 20).
In this first example, you can originate a call to 5551212 using:
bgapi originate {ignore_early_media=true}sofia/profile/number 5551212 |
This will make a call to sofia/profile/number and when answered will look for extension that matches 5551212 in your dialplan.
Lua Example
If you're building your routing logic with Lua, you can use the same application and variables used earlier in the xml dialplan. Example:
local dst_number = argv[1]
-- Connecting to the freeswitch API.
api = freeswitch.API()
use_amd = api:executeString("amd_available")
subscriber_session = freeswitch.Session("{ignore_early_media=true}sofia/gateway/mygw/" .. dst_number)
while (subscriber_session:ready() and not subscriber_session:answered()) do
-- Waiting for answer.
freeswitch.msleep(500)
end
if subscriber_session:ready() and subscriber_session:answered() then
freeswitch.consoleLog("INFO", string.format("Number answered call %s.", dst_number))
freeswitch.consoleLog("INFO", string.format("AMD Enable on %s.", dst_number))
if use_amd == "true" then
subscriber_session:execute("voice_start")
-- Giving some time to AMD to work on the call.
subscriber_session:sleep(3000)
subscriber_session:execute("voice_stop")
amd_detect = subscriber_session:getVariable("amd_status")
if amd_detect == "machine" then
freeswitch.consoleLog("INFO", "amd_status: machine")
subscriber_session:execute("wait_for_silence", "300 30 5 25000")
subscriber_session:execute("playback", "/usr/local/freeswitch/sounds/en/us/callie/ivr/8000/ivr-welcome_to_freeswitch.wav")
subscriber_session:hangup()
return
end
-- Do your actions if human answered. Ex. Transfer to operator/user 100.
subscriber_session:execute("bridge", "user/100")
end
else
freeswitch.consoleLog("INFO", string.format("Cannot call %s", dst_number))
return
end |
Call this lua script using:
luarun dialer.lua 55552222 |
Testing Dialplan
XML for self testing the config setting... be sure to download the Answering_Machine.wav file and put in your sounds directory. With this setup, you should be able to tweak settings and get a feel for thier values beyond the default.
<extension name="amd_test" continue="false">
<condition field="destination_number" expression="^(amd_test|263)$">
<action application="set" data="media_bug_answer_req=true"/>
<action application="set" data="amd_execute_on_machine=transfer machine_found XML default"/>
<action application="set" data="amd_execute_on_person=transfer person_found XML default"/>
<action application="set" data="amd_execute_on_unsure=transfer amd_unsure XML default"/>
<action application="voice_start"/>
<action application="set" data="api_on_answer=uuid_displace ${uuid} start ${sounds_dir}/Answering_Machine.wav 0 mr"/>
<action application="answer"/>
<action application="waitforresult" data="ivr/ivr-one_moment_please.wav"/>
<action application="sleep" data="200"/>
<action application="playback" data="tone_stream://%(200,100,500,400,300,50,25);loops=2"/>
<action application="sleep" data="200"/>
<action application="log" data="CRIT AMD Result is => ${amd_status} => ${amd_result}"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="Found Machine">
<condition field="destination_number" expression="^(machine_found)$">
<action application="playback" data="ivr/ivr-welcome_to_freeswitch.wav"/>
<action application="log" data="CRIT AMD result Machine Found is => ${amd_status} => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="Found Person">
<condition field="destination_number" expression="^(person_found)$">
<action application="playback" data="misc/if_you_are_this_person.wav"/>
<action application="log" data="CRIT AMD result Machine Found is => ${amd_status} => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension>
<extension name="AMD Unsure">
<condition field="destination_number" expression="^(amd_unsure)$">
<action application="playback" data="misc/error.wav"/>
<action application="log" data="CRIT AMD result Machine Found is => ${amd_status} => ${amd_result}"/>
<action application="voice_stop"/>
<action application="hangup"/>
</condition>
</extension> |
uuid_displace have options [m]ux and [r]ead, so you can hear the ensuing found extension audio, and also induce the answering machine file onto the read channel so amd can operate on it. |
more technical info about mod_com_amd
mod_amd - Answering Machine Detection for FreeSWITCH |